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Hillcrest House Nursing Home
Long Lane, Co. Donegal · F92 YY38
About Hillcrest House Nursing Home
Care provided
Services
Good to know
- Beds
- 58
- Fair Deal rate
- €1,232/week
- County
- Co. Donegal
HIQA inspections
Independent inspection findings from the Health Information & Quality Authority, the State regulator for nursing homes.
Regulation detail
Not compliant — high risk
- Regulation 17: Premises
- Regulation 18: Food and nutrition
- Regulation 23: Governance and management
- Regulation 27: Infection control
Substantially compliant
- Registration Regulation 6: Changes to information supplied for registration purposes
- Regulation 12: Personal possessions
- Regulation 29: Medicines and pharmaceutical services
- Regulation 34: Complaints procedure
Compliant
- Regulation 10: Communication difficulties
- Regulation 13: End of life
- Regulation 15: Staffing
- Regulation 16: Training and staff development
- Regulation 21: Records
- Regulation 31: Notification of incidents
- Regulation 5: Individual assessment and care plan
- Regulation 6: Health care
- Regulation 9: Residents' rights
Regulation detail
Not compliant — high risk
- Regulation 15: Staffing
- Regulation 16: Training and staff development
- Regulation 23: Governance and management
- Regulation 29: Medicines and pharmaceutical services
- Regulation 5: Individual assessment and care plan
- Regulation 6: Health care
- Regulation 9: Residents' rights
Substantially compliant
- Regulation 13: End of life
- Regulation 18: Food and nutrition
- Regulation 21: Records
Compliant
- Registration Regulation 7: Applications by registered providers for the variation or removal of conditions of registration
- Regulation 14: Persons in charge
- Regulation 24: Contract for the provision of services
- Regulation 3: Statement of purpose
Regulation detail
Not compliant — high risk
- 6: Health care
- 9: Residents' rights
- 15: Staffing
- 17: Premises
- 23: Governance and management
- 27: Infection control
Substantially compliant
- 5: Individual assessment and care plan
- 7: Managing behaviour that is challenging
- 12: Personal possessions
- 16: Training and staff development
- 21: Records
- 29: Medicines and pharmaceutical services
Compliant
- 3: Statement of purpose
- 8: Protection
- 11: Visits
- 14: Persons in charge
- 24: Contract for the provision of services
Reviews on Google
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My father has been a resident in Hillcrest nursing home for almost two years. He has settled into new home very well thanks to the support he gets from the caring and vigilant staff under the leadership and management of Anne Gallagher. We visit regularly and the staff are always welcoming. It is lovely to see how content Daddy is and how he interacts with the staff. He is really well looked after. This gives us, his family, great peace of mind. A huge thanks to all in Hillcrest.
My mum is in Hillcrest Nursing Home since March 2023, and I must say it is the best place she can be at this moment. We had tried various places first because Hillcrest had not a vacant room. In one place we experience discrimination issue because my mum does not speak English. I believe it may cause a problem and it is not easy but the staff in Hillcrest Nursing Home see no problem. Anne Gallagher (owner and the manager, all nurses, and all caregivers do their utmost to meet my mum’s needs. Sometimes they need to phone me for help with translating but mostly they manage themselves. Well done. Recently my mum had a hospital appointment and unfortunately, no me nor my wife could go with her to help with the language. Anne Gallagher sorted that for us organising one of the caregivers (a lovely lady) to go with my mum although that day was her day off. BIG THANK YOU for that to them both, it is much appreciated. Lovely atmosphere, great care. Never noticed even a wee indication that the staff is not happy with my mum's request. Of course, a Nursing Home is never a privet home, but the Hillcrest staff do a wonderful job to help every tenant feel at home.
Having experienced many nursing homes and care homes both professionally and privately, I can safely say that Hillcrest tops the list. Before mentioning the standard of care given by staff, let me mention cleanliness of the facility, provision of equipment as well as Covid safety measures. What struck me was the fresh ambience which is not typical in a place dealing with elderly care. Anytime you visit the home, you are met with a friendly helpful member of staff who cannot do enough. My mother has been a resident for some time now and has settled in to her new home much better than anticipated. The qualified staff make mum feel safe and loved. This is without doubt due to the leadership and management of Anne Gallagher who is completely resident focussed and extremely warm and caring.
Our mum is a resident at Hillcrest and I highly recommend this nursing HOME. Reasons are as follows; Professional medical care. Outstanding day to day support from the care staff. Great leadership from the top, Anne Gallagher is so caring and attentive to all her residents individual needs. The facility is spotless, and has all the necessary equipment. Our mum says, 'it is the next best place to home and the food is great, on one occasion, the dessert 'was to die for'. I feel very relieved knowing my mum is in such good hands.
My father became a resident of Hillcrest last year. He is and always has been an independent man, the decision to go into a nursing home was not taken lightly and was one he made himself because he has a progressive disease that requires full time nursing care. Before the move I know in his heart he was dreading it, however, it has turned out to be the best decision he could have made. The excellent care and attention he gets has built him up physically and mentally. It has given him back his independence and dignity. Nothing is too much trouble, the attention to detail is second to none. The genuine fondness of the staff for the residents is incredible. His friends travel from Dublin to visit and are blown away by kindness of each staff member they meet. I can finally sleep knowing that he is in the very best hands and is very content in his new home. Thank you so much to Anne and his new Hillcrest family!
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